Telephone interview: how to prepare for a recruiter. How to pass a telephone interview How to arrange a job interview

Ignore the issue of wages it is forbidden. You should know your worth, what salary to ask for at an interview, and not exaggerate or understate your capabilities. This is regarded as unprofessionalism.

Usually the employer himself starts the conversation about salary by asking: “How much do you want to earn?” at the interview. The applicant also has the right to raise this issue - this is not considered a violation of etiquette. But in the second case, interest is shown not at the very beginning of the conversation, but towards the end. It is believed that if an employee is one of the first to ask a question about salary, then he is less interested in work than in the money question.

Some experts are inclined to believe that in this “game of nerves” The one who voices his terms first wins. The following phrase will help you avoid answering: “Probably, the company’s salaries have already been approved. I’m ready to accept them if you report them” or “I believe that you select only professionals for your team and pay them decently.”

How to answer a question about salary in an interview?

During interviews, the HR officer, in order to get an idea of ​​the candidate's value, asks additional questions during the interview about salary. How to answer them?

“How much did you earn in your previous position?” A possible variation is “How much do you earn now?”

You can’t lie here, since an experienced personnel officer monitors the level of wages in his field. It is forbidden neither raise nor lower the numbers- only true information. If the salary was lower than the industry average, then this can be explained by concessions on the part of the company - for example, the opportunity to perform some duties at home or a free schedule.

High income may include a bonus for successful activities, percentages of sales. A truthful answer to present the applicant in a favorable light will indicate that everything is in order with his self-esteem.

If there is no desire or opportunity to answer, then the refusal should be as diplomatic and polite as possible. One of the excuses is a contract, under the terms of which the employee agrees not to disclose his earnings.

“Desired salary amount” This question is contained in company questionnaires. If the application form does not require a specific figure, applicants indicate the acceptable interval in which they agree to work.

It happens that personnel officers “probe” the candidate’s lower limit. It is advisable to avoid questions about salary until you receive a job offer. Psychologists do not recommend giving in too much. It would seem that the lower a salary a person agrees to, the greater his chances. This opinion is erroneous, because then the employer has speculation about low self-esteem and lack of self-confidence.

How to answer questions about money?

During interviews, employers ask you to justify the salary level indicated in the resume or stated by the candidate. In order not to get confused and answer the question correctly, They prepare for the conversation the day before.

So how to discuss salary at an interview? To begin with, what not to talk about. Psychologists It is not recommended to delve into the jungle of personal problems - debts, mortgages, the intricacies of family life. This is of interest to the recruiter only from the perspective of the applicant’s “problem”, so some “revelations” can even be harmful.

We need to talk about the value that a person represents for the company. Here they talk about merits in the previous position, possible achievements, qualifications, additional skills that relate to the profession, and the benefits that the employer will receive by hiring this person.

Some applicants laugh it off, wanting to avoid a direct answer or out of shyness. This behavior is unacceptable.

So how do you negotiate your salary during an interview? The video will also talk about this. We invite you to take a look.

How to communicate the desired level?

It is advisable to decide on the salary level at the very beginning. It’s good to include this number in your resume. Approximately 40% of employers or personnel officers form a database of potential applicants based on the amounts specified in the document. Such managers are confident that they are pleased to deal with people who soberly assess their abilities.

It happens that the specified amount is lower than that specified in the vacancy. Then You can refer to the fact that the starting amount is indicated in the resume.

When setting salaries, the following factors are taken into account:

  1. If the specialist is young, then it is important to ask for an amount that corresponds to his experience. You should decide on your priorities - monetary income or experience in a prestigious company.
  2. Experienced specialists base their value on the average salary in the industry and the status of the company.
  3. To leave room for bargaining, 30% is added to the resulting figure.

The numbers must be real the inadequacy of the candidate will scare off the recruiter and become a reason for refusal.

Experienced specialists should take into account that if they are offered a higher position than they had previously, then it is worth adding another 50–100% of the previous salary to the figure.

You can find out the average industry indicators on the Internet, from friends, according to statistical data. But the indicators for regions are different.

Anyone looking for a first job should take into account that wages are subject to taxes. Therefore, the employer is asked whether the figure he quotes is already after taxes or not? To understand how much is “net”, the salary before deduction of mandatory payments is multiplied by a factor of 0.67.

They also clarify what remuneration consists of - salary, bonuses, bonuses, interest on sales, etc.

If the possible salary level is lower than expected

It happens that you like a vacancy, but the salary level is lower than you would like. Then they clarify the prospects. Then you can resort to the following formulation: “I like this vacancy. But the salary is somewhat lower than I expected. Other companies I negotiate with offer me about the same amount. What can I count on in the future?

To avoid disappointed expectations, they specifically discuss the results of work based on the results of the month, quarter, half year, year, as well as the percentage increase in salary.

It could also be end-of-year bonuses or other compensation. You should also find out about the social package.

Perhaps this item will compensate for the difference with other companies.

How do you know if there is an opportunity to increase your income? It makes sense to talk to the employer about a salary increase if the vacancy announcement contains a “fork” or a note “by agreement.” The same applies if broader functionality is needed to achieve the goal. In other cases, talking about increasing salaries at this stage does not make sense. But let's talk you can return in 3–6 months,

When will the results of the new employee be visible? Be careful, there's a catch! Candidate You should be wary of a situation where an employer easily agreed to pay a high salary.

  • There may be a nasty pitfall here:
  • irregular schedule;
  • bonuses come into force only after a year of work;

The boss is going to combine two staff positions in one.

  • To weigh and think things through, ask for time to make a decision and review your compensation package. In addition to the size of the salary, it matters:
  • indexing;
  • payment frequency;
  • conditions for granting leave and its duration;
  • various material incentives;
  • Availability and conditions of medical insurance.

Before giving your consent, you are asked to describe your responsibilities, work schedule, bonuses, and social package. All details achieved verbally, must be fixed in writing. By the way, the ability to defend interests is also assessed by the employer.

Didn't find the answer to your question? Find out, how to solve exactly your problem - call right now:

WikiHow works like a wiki, which means that many of our articles are written by multiple authors. This article was produced by 14 people, including anonymously, to edit and improve it.

If you manage to find your dream job, the issue of salary will arise in any case. Is it possible to negotiate a higher salary during an interview? In fact, it is possible, but only if you adequately assess your abilities and present them in the best possible way. In our article you will find some tips that will help you increase your value during the interview.

Steps

  1. First of all, don't be afraid to ask for a higher salary. If you are uncomfortable doing this for a number of reasons, from fear to low self-esteem and lack of self-confidence, it’s time to fight it. If you are grateful that you were even hired during such a difficult time, or are afraid that you will be told “no”, or even have no desire to ask such a question, it will not benefit you. Whatever the reason, it prevents the best deal from happening. Here are some of the most common factors that prevent many people from negotiating a higher salary:

    • Fear: This is perhaps the most common reason why people don't ask for a higher salary. They are afraid that they will be rejected, or that they will seem too pushy, that the boss will be angry, and if he says no, you will look pathetic. Fear kills everything good in life, and the sooner you face it, the easier it will be for you in the future, both morally and materially.
    • Justification for the salary: you convince yourself that the salary is already good and you don’t need more, or you love this job, so the money will be enough for you, etc. That’s all excuses in order not to even try, not to start a conversation. You don't deserve excuses like that. Do you really love your work so much that you are willing to do it for free? Of course not, your enthusiasm not to that extent great
    • Modesty: Sometimes you need to be a little modest, but you can't act like that all your life, especially when your well-being is at stake. You can't worry about being paid more than your friends or family, or looking modest, or being underappreciated because you have natural talent and haven't put in the effort to show it. . All these are not healthy signs of modesty, but ways to lower yourself lower and lower. There will be plenty of time at work to show humility when, for example, your boss gets all the credit for the work you did. If you are actually perceived as arrogant, you could, for example, thank the person in advance about a favor they will do for you in the future. This way, in the eyes of others, you will not seem impolite and will get rid of unnecessary feelings of guilt.
    • Low self-esteem. If you are not sure that you deserve more, and you constantly tell yourself that others are smarter and more worthy than you, and they deserve a higher salary, you are sinking yourself below the plinth. Stop it before you disappear into the crowd!
    • Lack of self-confidence: It is associated with low self-esteem, fear and modesty. You're afraid that if you ask for a higher salary, you'll be put on the spot or appear pushy or vulnerable. This is a very insecure way to start a relationship at a future job, and everyone will notice. If you can't directly ask for a salary, at least sign up for training to improve your self-confidence.
    • Indifference: You don't care. Perhaps your past experiences have taught you that this is a waste of time. The problem with indifference is that once it enters your life, it permeates every facet and aspect of it. Get rid of it immediately.
    • Twisted Concepts and Stereotypes: Some people have a little strange ideas about what money does to people and believe stereotypes. For example, they believe that rich people are snobs and penny-pinchers, that money brings trouble, and messing around with it is beneath someone’s dignity. Or they worry about how to build normal working relationships with their boss and employees later. If you have any of these twisted concepts, you must understand that you are carrying a weight that is dragging you down. Reset it! Your wallet will thank you.

  2. Take courage. Firstly, if you don't ask, your future employer won't do it for you: he can't read minds and won't suddenly raise your salary unless he's pushed to do so. Don’t forget that he will be able to say not only “no,” but also “yes,” “let’s see what we can do,” and “we can compromise.” In any case, the employer will listen to you, appreciate your desire to make adjustments and will look for the most profitable solution for both you and the company as a whole. Even if the answer is no, you have started the working relationship positively by expressing self-confidence and courage, and you will be remembered when the question of a salary increase comes up in the future: you will be considered seriously.

    • If you don't ask, you can assume that you left a suitcase with money for a more courageous employee. So get ahead of him and be brave!
    • By discussing your salary before starting work, you will have a better understanding of what is required of you for future salary increases, which will benefit you.

  3. Justify why the employer should increase your salary. First, think about what it does you a special and valuable employee (not counting the fact that you were offered the position). Establish your professional value and this will clarify and validate your reasons for asking for a raise. Compare your skills and experience with those of others in your field and write down the key factors that demonstrate your advantage over others. In particular, choose the qualities and talents that make you stand out. While some of these will emerge on their own from your resume and interview, there are always more specific facts that will help you convince an employer and give you a chance to demonstrate more evidence of your value over your competitors. Please note the following:

    • your level of knowledge and experience in this field;
    • your education, including current and planned future places of study;
    • your ability to attract new clients or leverage your contacts and connections;
    • your level of awareness about the new employer, its competitors and how to use this knowledge for the benefit of the company.

  4. Find more information. You can't have a conversation without backing up your arguments with concrete facts. Moreover, you can never be sure that your employer has them on hand: he does not get paid to keep track of who is working and how. Once it is clear to you that you will be hired, you should find out how many others get in this domain. Add your competency and experience to these numbers, and you will have a fair and objective idea of ​​what someone in your position should earn. It will become clear to you whether the offer is acceptable, or low, or amazing (although such a jackpot is believed to happen quite infrequently). Look for facts to support your reasons. It is recommended to do the following:

    • Find a list of professions with approximate salaries in your region.
    • Connect with your mentors and former bosses.
    • Ask employees what skills helped them stand out when they were hired.
    • Talk to past clients (if they are related to your future place of work) and ask for feedback or recommendations.
    • Find out what the company typically paid a person in your position.
    • It is advisable that you give your future employer an acceptable figure. It is harder to name a specific, weighed and considered amount than to ask for “as much as possible.”

  5. Practice. If you're very nervous about asking for something, and you find starting a conversation about a salary increase more difficult than going through the interview itself, then rehearse in advance. Stand in front of the mirror and argue out loud your request for a salary increase, suggest the amount you would like to receive, and rehearse your reaction to possible questions, including refusal. At this point you need to independently develop your own “tone”.

    • Ask a friend to take on the role of boss. Tell him to have different options for answering, so you can rehearse possible situations in case of approval, refusal, and intention to compromise.
    • Keep it simple. It is best to communicate simply and uncomplicatedly, to react positively, no matter what the director says.

  6. Be realistic and act intelligently. Don't try to catch a crane if you already have a tit in your hand. A higher salary is a good goal, but if it is astronomical, it borders on greed and an inadequate perception of life. Never ask for more than your market value unless you have a good reason to do so. To do this, you need to thoroughly research the job market, as well as use your intuition, general knowledge, and take into account your professional skills.

    • Accept that you got the job as a result of your efforts in the interview. The employer’s opinion of you at this moment should not be spoiled by your unrealistic initiative.
    • Understand that in real life, some companies cannot afford the huge costs of employees, no matter how “unique” their abilities are. Don't forget that even large companies with big budgets need to make a profit without raising employee salaries to unheard-of levels. Indeed, most citizens view excessively high salaries as unhealthy for the workplace, and moderation and meaningfulness will be key in setting salaries over the next ten years, even when it comes to CEO pay.

  7. You should be prepared for the fact that your future employer will need time to think or want to talk to you more.

    • In general, this is a good sign, as there is a high probability that your negotiations will end successfully. Your employer may not be able to meet all your demands, but they will be willing to reach a compromise. Consider this reaction as a good sign and be prepared to negotiate if necessary.
    • Answer his questions calmly and patiently, even if it seems to you that they are repeated. Your future employer may want to know more details to make the best decision. So don't worry and have fun.
    • If you have made inquiries and believe that this is really necessary, you can offer some incentives to your superiors during negotiations. For example, it may provide additional vacation or days off, annual bonuses or free products, a larger office, paid tickets (if your job involves travel or relocation), psychological training, union membership, parking space, etc. In many In some cases, companies will be able to add some bonuses to their non-monetary employee reward system.

  8. Be prepared to hear "no." You should know in advance how to respond to such a response. Be lenient, but try to think bigger. You must understand that the employer came to the negotiating table with the best intentions.

    • Don't forget that this doesn't concern you personally. It's just a matter of business.
    • See the previous step on how to ask for non-monetary incentives if the answer is no.
    • Even if the answer is “no”, you should be praised for trying. You have proven that you can ask questions and stand up for your opinions and rights. You will make progress in this work.
    • And the last, but not the least important point: do not forget that the word “no” may be followed by “not now, but we cannot explain to you why” - that is, at the moment the financial position of the company cannot support this, and the management does not wants to reveal important points to you. But if the company experiences an economic boom while you're there, you may get a pay raise despite the initial "no."

  9. End your request on a positive note, even though your boss has the final say. It doesn't matter whether he followed through or not (often you won't even know about it, since many employers need time to think), end the conversation politely. There is no need to beg your boss to agree. A simple and neutral response “okay, thank you” is enough. Smile in a friendly way to make it pleasant to communicate with you.

    • There is no need to fall on your knees and praise your boss if he has promised to consider your proposal. This will make you look desperate.
    • Never react violently to rejection. For example, there is no need to say that you know that other employees at the company receive much more. So you may be denied the position altogether.

  10. Enter into a written contract with your employer. Whatever your position, if you agree to informal cooperation, it is at your own risk. When all the necessary documents are signed, you can get to work!

    • If you feel like your work isn't paid enough, don't worry. At least you have a role in this company, and once things pick up, a salary increase will be around the corner. Consider yourself lucky to get this job and try to be the best. In the future, you will definitely have new opportunities for salary increases, career advancement, travel, etc. Let the experience you gain now help you achieve your goals.
    • Think about what else you can offer. The fact that they are willing to give you a job clearly explains that the company needs you. But if, in addition to your professionalism, you have some other trick, it’s time to demonstrate it. For example, if you get a job, you will bring two of your clients. Or perhaps you want to take on two more clients than you are required to. Don't use such offers as bribes, but let your boss understand what you can bring to the company. Be prepared to fulfill your promises in any way, since the company, having hired you, is counting on this. In other words, regardless of the outcome of your salary negotiations, tell them how you plan to contribute to the company. This way, your boss will see you as a very valuable employee.

    Warnings

    • You can negotiate between the “I'm ready to hire you” and “yes, thank you” stages. It's too late to try to negotiate anything after you've accepted the offer.
    • Never say at an interview that conditions are better somewhere, especially when you have no other choice (for example, returning to your old place of work, where you won’t get a promotion). The person you are negotiating with may reject your candidacy if you tell him where the conditions are better. You can compare, but do not threaten or brag that you have better opportunities elsewhere.

    What you will need

    • Salary data for people in your field with approximately the same skills and experience as you.
    • List of your professional qualities.
    • A mirror (and maybe a friend) for interview rehearsal.

Are you afraid of a telephone interview? You just don't know how to "cook" it. 10 simple rules will help you express yourself at your best.

1. Provide normal conditions for conversation

No matter how obvious this advice may seem, it is one of the key ones when preparing for a telephone interview. Warn your loved ones, turn off the sound on other phones and electronic devices that may interrupt your conversation with notifications.

2. Don't be afraid to move the conversation

Your conversation should take place in a calm and comfortable environment. The wrong time and place alone can ruin your interview. If possible, try to clearly agree on the time of your telephone conversation. However, if this was not possible, and the call caught you at an inconvenient moment, for example, while driving a car or at a meeting, it is better not to try to get out of it and immediately ask to reschedule the conversation. As a rule, HR people at the beginning of the conversation ask if it is convenient for you to talk now and your answer is “Will it be convenient for you if I call you back in 20 minutes?” or “Can we move our conversation 10 minutes?” would be quite acceptable in such a situation.

3. Think of short answers

A telephone interview usually lasts less than a face-to-face interview, so your answers should be even more concise. Think in advance what you will say in response to the most common questions: why do you want this job? why are you the best candidate? what are your strengths? etc. It is best to prepare 3-4 short phrases for each question. Too short answers in the style of “yes” or “no” will also be inappropriate and will push the employer to end the conversation quickly.

4. Prepare cheat sheets

Please have your resume, cover letter and job description in front of you. Also, take advantage of the fact that your interlocutor cannot see you - prepare materials that will help you answer questions. This could be a portfolio of your projects, reports on your work, or even information about the company. You'll likely be asked questions about these topics, and answering them will be much easier if you have everything at hand. At the same time, don't overload your desk with papers. Prepare only the essentials so you don't waste time or create pauses while you rummage through piles of documents.

5. Get yourself organized

Unlike a regular interview, a telephone interview does not give you the opportunity to express yourself using body language, and the main impression will be formed by your voice. Even the most intelligent things you say will be lost if you mumble, speak unclearly or are too relaxed. To get ready and focus better before the interview, put yourself in “working form” - go to the shower, get dressed, comb your hair, sit at the table. This psychological life hack will give you confidence and help you be more focused.

6. Smile

This is another trick that will help you create a positive impression. With a smile, your voice will sound livelier and more energetic, and accordingly, it will show your interest and enthusiasm.

7. Tune in to the wavelength of your interlocutor

Try to grasp the pace and manner of speech of your potential employer from the first words of the conversation. If he speaks calmly and quietly, then you should not jabber, thereby creating psychological discomfort for the interlocutor. If the pace and sound of his speech is fast and loud, add cheerfulness to your tone. Remember that in this situation your speech is an extremely important element of success.

8. Set aside distractions

Take your phone interview seriously. Don't check your email or scroll on social networks. The interlocutor will definitely hear that you are not concentrated on the conversation. Additionally, you may not catch or misunderstand the questions. To help you concentrate better, have a piece of paper ready and take notes as you talk.

9. Don't be shy to ask about next steps.

If you feel that the interview has come to an end, but the interlocutor has not said what the next steps will be, do not hesitate to ask this question. Politely ask when you can expect results and ask how and when it would be convenient to contact him.

10. Write a thank you letter

After the conversation, send your interlocutor a letter of gratitude. In it, briefly describe again what this job means to you and why you think you would be the best fit for the company. This will reinforce the positive impression of your conversation and help you stand out from other candidates.

Good afternoon, dear friend!

During the job search period, of course, we wait for calls.
Sometimes they write by email, but this happens less often. Lately, people have often been asked to call back themselves. It’s no wonder, because market conditions are in favor of the employer.

One way or another, usually the first contact is a telephone interview. Questions and answers a little later, first a few important points.

  • The only communication tool when talking on the phone is voice. I recommend smiling slightly with the tips of your lips during a conversation. Exactly like that, and not out loud. Smiling with the tips of your lips gives your voice a positive emotional charge. I will write a separate article about voice control in more detail.
  • The conversation is usually unplanned. If you are uncomfortable talking, apologize and suggest another time that is convenient for you. Call back yourself.
  • There may be interference during a conversation - poor connection, traffic noise, etc. In this case, the conversation should also be postponed, otherwise it will turn out to be crumpled. You and your partner may miss or not hear important information.
  • A telephone interview is usually shorter and more superficial than a face-to-face interview. On the other hand, it is more dynamic. I recommend keeping it printed in front of you. In case you suddenly get stuck. Long pauses in a telephone conversation are undesirable.

2. The purpose of the recruiter’s telephone interview with the applicant

  1. Find out your real interest in the vacancy.
  2. Make sure you have the gift of speech. I'm not kidding. As a recruiter, I dealt with candidates who were practically bypassed by this gift of God. So, don’t answer in this spirit: “I indicated this in my resume...”. Like, what don’t you understand? The recruiter may decide that you will communicate in the same style at work.
  3. Clarify some specific issues. Usually filter properties. For example: your salary expectations, from your previous job, the remoteness of your residence. Sometimes the question concerns your experience and skills that are critical to the employer.

Sometimes a telephone interview partially replaces a face-to-face interview if the company is located in another city or even country. And for an in-person interview, you need a more serious reason so as not to travel in vain.

3. Your goals

  1. Show your interest. First, demonstrate that you understand which company is calling you from. Unless, of course, you sent your resume there. Try to remember the companies to which you send your resume.
  2. Answer questions clearly. How to answer questions at an interview is a separate topic and we will not touch on it in this article. In this sense, a telephone interview is no different from a face-to-face interview. Basic principles: friendliness, confidence, simplicity and clarity of speech. During a telephone interview, difficult questions are rarely asked and you should not have any major difficulties.
  3. Ask the right questions. Find out for yourself whether the company is right for you.
  4. If the answer to the previous point is positive, arrange an in-person meeting.

4. What to find out, what to say

  1. Where is the company located geographically, if this is critical for you (although this is desirable
    look also when sending your resume).
  2. How white is the company? Is an employment contract concluded upon hiring? White salary or grey. Usually, if all procedures comply with the labor code, they say so right away. This is a competitive advantage for the employer and the company is proud of it.
  3. The ratio of the fixed and variable parts of the salary. What is the variable part paid for, how is the work evaluated, and by what criteria.
  4. Ask whether your resume was reviewed by the department or not. Here the scheme may be different. Sometimes they show it to the immediate supervisor first and then call, sometimes not. It is, of course, better for you that your candidacy is pre-approved by the decision maker. It may turn out like this - you passed an interview with a recruiter, but the manager did not like your resume. Unfortunately, you are unlikely to be able to influence the procedure, but you can carefully ask the recruiter to show your resume to your immediate supervisor.
  5. How many interviews will there be and with whom? In what format (tests, cases, type of interview or just a conversation). On the same day or on different ones. This will determine the depth of your preparation, since interviews with a recruiter and with a manager differ in their importance.
  6. Ask questions that are important to you personally. Do not be shy! You are a player, not a spectator. Be proactive from the start. But know when to stop. You shouldn’t ask too many questions yet, so as not to be considered a bore. When they invite you, then we’ll ask around and answer.
  7. Be sure to contact by name. Or by first name and patronymic, depending on how the person introduced himself. The name is a conditioned reflex that maintains the attention of the interlocutor. In addition, being called by name is pleasant to most people and sets a positive tone for the conversation.

You may not have time to ask all the questions. Determine in advance which ones are more important and start with them. In conclusion, do not forget to thank for the conversation and be sure to discuss the agreements reached, if any.

5. Don't forget anything

This is the time to say that it may take a lot of time and dozens of interviews. This means that it needs management and control.

At first, I sometimes forgot to ask something during a telephone conversation or the recruiter’s question was unexpected. You start to think and meme. You slow down, in short. To prevent this from happening, you must first decide on the shore:

  • With company selection criteria
  • Prepare questions for the recruiter
  • Prepare answers to standard questions
  • Keep a record of contacts

We are specialists and we know that planning and control are important mandatory management functions)

6. Conclusion

It is easier to successfully complete a telephone interview than an in-person interview. More positivity, confidence and everything will work out. And don’t forget to smile with the tips of your lips)

Don't stress too much just yet. You just talked on the phone. An interview is a multi-step process and this is only the first step.

If there is no continuation, don't worry. It's better than leaving the race at the finish line. And it’s not a fact that this is exactly the job you are striving for. Even if today you think this is the best option.

Let me take my leave for today. If you find the article useful, share it with your friends. The buttons are just below.

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Have a nice day and good mood!

A telephone interview, as a rule, is a preliminary selection stage on the way to an in-person interview and obtaining the coveted position. Just like clothing, based on the results of a telephone interview, the employer forms a primary impression of the applicant, and it is this, as we know, that plays a big role in making a hiring decision. Therefore, if you really want to find a job, be sure to understand all the intricacies and nuances of a telephone conversation.

Features of a telephone interview

“Why do you need an oral interview at all?” - you ask. and you will be absolutely right, because to understand how to behave, you need to understand the essence of the process itself. A telephone interview is the second stage of selection after reviewing the resumes of all candidates. It allows you to save time for both the applicant and the employer, because some important points can be clarified during a correspondence conversation.

The format of a telephone interview can be different: with some personnel officers you agree on a time to talk in advance, and some take you by surprise, offering to answer several questions right now. Don't forget that you can always ask to reschedule your conversation because you're busy at the moment and breathe in and out a couple of times after hanging up. Such sudden calls are often made with one sole purpose - to take you by surprise and hear exclusively truthful answers. But you can’t be free forever!

Another important feature is that during a telephone interview, your conversation may be hampered by various extraneous noises and interference, because a recruiter’s call can catch you at any moment. That is why the ability to politely refuse and reschedule a conversation is necessary for any person trying to find his niche in the labor market.

Interviews conducted by telephone are usually very time-limited. It rarely takes more than fifteen to twenty minutes, and sometimes even less. Therefore, it will be very important for you, as an applicant, to find a balance between brevity and information content, objectively talking only about the most important and valuable for the employer.

Of course, any sober-minded employer understands that it will not be possible to give a comprehensive and objective assessment of your business qualities during a telephone conversation. But you shouldn’t neglect this stage with the thought “he still doesn’t see me”: a telephone interview can provide the recruiter with additional information about the candidate in addition to the data from the resume, such as motivation, communication skills, salary expectations and much more. If any of these points fundamentally contradict the employer’s ideas about the future employee, then, most likely, you will be turned away.

In the case of remote personnel selection, a telephone interview is generally the only possible means. Working via the Internet, freelancing - employment in this area does not require face-to-face meetings. True, in our age of high technology, a telephone interview is conducted via Skype and is essentially equivalent to a regular one. But it’s a sin not to take advantage of such features as the ability to use “cheat sheets” or a homely environment!


If you called...

In some situations, you are the one who calls the person conducting the interview. As a rule, this happens in cases where a vacancy advertisement is posted and a contact telephone number is indicated. In this situation, you have an obvious advantage on your side - you can calmly prepare for the conversation and conduct it at the best.

In order for the conversation to go well, first of all, you should set yourself up in a businesslike manner. This is why calling from the bathroom or from bed is unacceptable - you will be too relaxed, and attempts to mix work and personal space will lead to nothing good at all. It’s better to sit down at your workplace; you should have a notepad, pen or computer ready in case you urgently need to write down or look at something. It is also better for the vacancy announcement and resume to be in front of your eyes - what if you need to answer some question?

After carefully studying the proposal, prepare a list of questions that you would like to ask the employer. Ask your family not to disturb you and do not be distracted by TV or social media. As you talk, make notes about the key points of this work. If you have to communicate with several organizations, then it is best to summarize and structure the information received as a result of each conversation, because what now seems memorable and simple may later be forgotten. So try to write down all the most important details: job title, contact person, expected responsibilities and working conditions.

Before calling about a vacancy that interests you, try to understand what kind of employee the employer would like to see. Find words that will help you explain why your experience and business qualities are good, and why you should be hired. In addition to your direct interest in the position, you will also demonstrate self-presentation and persuasion skills.

At the beginning of the conversation, be sure to introduce yourself, name the vacancy you are interested in and state the purpose of the call. It is better to build a story about yourself in accordance with the structure of a typical resume: biographical information, education, professional experience, business and personal qualities, additional skills. Remember to speak calmly, confidently and kindly.

Common mistakes

There are a number of mistakes that applicants tend to make when conducting a telephone interview. They are very often associated with the personal characteristics of the applicant or with the usual ignorance of the specifics of the recruiter’s thinking. But it is mistakes that speak most eloquently about our shortcomings. So, what is a list of the most common telephone interview mistakes?

  1. No expressions of interest

    Motivation is one of the main parameters that is assessed by the employer during a telephone conversation with the applicant. And if you speak in a dull and sluggish voice, and the offer to ask questions only causes you to become stupefied, then there is a high probability that you simply will not get to the face-to-face meeting - the employer will think that you are not at all interested in the vacancy.

  2. Speech rate is too fast or too slow

    Of course, our manner of speaking in one way or another reflects the characteristics of our temperament and character, but it is also necessary to take into account the interlocutor. Agree, no one wants to talk to either a machine gun or a lazily mooing cow - all these features are subconsciously interpreted by our brain as an indicator of mental ill-being. This is why you will need control over your own speech rate.

  3. Overly formal voice

    Yes, yes, oddly enough, but excessive severity and “starchiness” of a voice can just as likely alienate a recruiter as laxity mixed with amorphousness. This is because an overly formal voice creates a feeling of unnaturalness and insincerity, which can arouse unnecessary suspicion in the person conducting the telephone interview.

  4. Fatigue Another typical mistake of a novice applicant. Surely, you are immediately calling several organizations that have posted their vacancy announcements. Somewhere you will be refused, somewhere you will be rude, somewhere you will be ignored - and now your voice has absorbed all those negative emotions, the charge of which you received shortly before the telephone interview. And fatigue tends to color your voice in the most unpresentable tones: resentment, excessive respect or the intonation of a broken record. Do you think such a person would be of interest to a potential employer?
  5. Lack of preparation for an interview

    Of course, there are situations when a recruiter calls you back unexpectedly and wants to talk right away. However, you can prepare for this, for example, before calling the organization, study all the information about it or ask the recruiter to call you back in five minutes. After all, you may need some basic time to tune into a business conversation and remember why you are the best candidate for the vacant position.

  6. Unpunctuality

    Even those who have never looked for a job know that it is forbidden to be late, including for a telephone conversation. But for some reason, the majority of our fellow citizens, with enviable persistence, continue to be late, and not by the etiquette-permissible fifteen minutes, but by an hour, two, three, or even the whole day. The funny thing is that excuses for unpunctuality often turn out to be even crazier than being late itself. For example, an employee does not answer the recruiter's calls for two hours, and then justifies it by saying that she is sleeping alone and no one can wake her up. Both laughter and sin!

  7. Wrong approach to job search

    There are two common losing positions that many job seekers take during a phone interview. They are called “supplicant” and “treasure”. The position of the “petitioner” is characterized by timidity, ingratiation, gentleness and subordination. No one has any desire to communicate with such a person, especially the employer. The second position is characterized by royalty, condescension and snobbery - your voice seems to be telling the recruiter: “Hey, you should be glad that a real treasure called your phone!” Both extremes are associated with an attitude that sits deep inside us: looking for or asking for a job is a shame! Although, in fact, this is a deeply absurd statement - aren’t you ashamed when you are looking for a suitable apartment?

This is a typical list of mistakes made by job seekers during telephone interviews. Of course, it can be expanded and supplemented with equally colorful examples. Recruiters sometimes tell things that make your hair stand on end, and only one question remains in your head: “Are these sane people?” Unfortunately, for some applicants, the interview becomes such a huge stress that they simply “break down” and make idiotic mistakes. Do not join their number, but prepare in advance for possible “unpleasant” surprises, and you will be able to pass any test.


Secrets of success

Your telephone “meeting” is about to begin, but you don’t know how to get through this test with flying colors? Calm and only calm! Try to get rid of the idea that an interview is extremely stressful. Yes, this is in some way an exam, but not only for you, but also for the employer, because you are also checking the vacancy for compliance with your requirements. And don’t forget that normal recruiters at the telephone interview stage only reject completely unsuitable candidates. So to successfully complete this stage of professional selection, you just need to pull yourself together, and we will tell you how to do this.

When communicating with a potential employer (or recruiter), the features of your behavior are very important: rate of speech, intonation, choice of words, etc. ... Based on them, the interlocutor will most likely try to draw up your personal portrait. Therefore, it is very important to monitor your communication style: use only a calm and friendly tone. When starting a conversation, know who you are talking to and pronounce the other person's name correctly.

A few words about the manner of speaking. Even though the other person can't see you, body language plays an important role in how your communication goes. Therefore, smile - a smile is always reflected in your voice. And don't do anything you wouldn't do in private: smoke, put your feet up on the table, eat or drink. Never interrupt your interlocutor or try to finish his sentences for him, no matter how important what you want to say is - usually this only causes irritation. Be friendly and friendly - employers really don’t like people who are always unhappy with everything (but who likes them?). Don't raise your voice or show disappointment - it's better to think it over calmly later.

You are probably interested in the questions that the recruiter will ask you - many applicants imagine that they will be very deep and intricate, and also aimed at studying all the ins and outs of a potential employee. Relax, it's not that bad! Of course, some recruiters can be very corrosive, but there are not many of them, and, as a rule, this begins to manifest itself only during a face-to-face meeting. Most of the questions asked of the candidate boil down to biographical facts. Don’t waste your time and answer only to the point, and about the constant muttering like: “Does my experience suit you?” or “Am I okay with you?” It's better to forget it altogether.

Many people are afraid of pauses in conversation, but we dare to assure you that you can use them to your advantage. If there is a moment of silence, talk about how much you like the potential employer’s company, what unique qualities and skills you have, or simply clarify some details about the vacancy. Try to find out as much as possible, because it is better to find out in advance about details that may ruin your desire to work in this organization.

Naturally, you want to make a favorable impression on the employer. And if so, then when talking with him it is better for you to start from the needs and desires of the person who will conduct the interview, and not from yours. Therefore, at the moment when you are asked to ask questions, first of all, inquire about your potential job responsibilities and requirements for working in this organization. If it seems to you that the job description does not correspond to the vacancy, do not rush to say goodbye and express your “feelings” to the recruiter, but rather think about everything in a calm atmosphere. Perhaps some other factors will come first - salary, career growth or working conditions.

Some interviews generally consist solely of questions asked by the applicant, and this is not surprising, because by what interests a person, you can get a good idea of ​​his character and professional aspirations. A favorable impression is left by those who are interested in the specifics of the work to be performed in a new position: what the main tasks are, whether there are the tools necessary to complete them.

But you shouldn’t start your inquiries with salary amounts - this will make you appear as a person who is not interested in anything but money. Although this issue should not be ignored either - a person who is not interested in remuneration for his work most likely has no professional value. It is also a good idea to find out details about the organization offering you a job, especially if you are interested in something specific. And, by the way, don’t be shy to ask again, because if you don’t understand or hear something important, then calling back later with questions will be doubly stupid and awkward.

These are the main tricks and nuances of conducting a telephone interview. Remember that searching for a job is a complex process, at every stage of which various surprises may await you, and it is simply impossible to prepare for them all. Therefore, the main thing is to remain calm and dignified. In the end, for a good employee there are no and cannot be insurmountable obstacles. And even if the interlocutor does not see you, you can still make a favorable impression on him and pass the interview - if you want.

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