After this, carefully read your contract, as it describes the conditions for terminating the contract. If you rented any equipment or paid in installments, you will need to pay the full price. The amount of time that has passed since the conclusion of the contract is also very important. If it is less than a year, then look in the contract for information about the amount of compensation upon termination of the contract. Termination of an Internet contract by Rostelecom Termination of an Internet contract most often occurs due to a discrepancy between the actual Internet speed stated in the contract. Many users mistakenly believe that the provider is obliged to provide the Internet at the maximum speed at all times, although the contract specifies the maximum possible speed and this does not mean that it will be so.
How to refuse a Rostelecom home phone
Attention
I had to go there to fill out the appropriate form. Today the procedure has been simplified and the subscriber has a choice. How to temporarily disable Rostelecom landline phone? The procedure is carried out in the “Personal Account”.
Important
You can easily suspend a Rostelecom phone via the Internet on the website lk.rt.ru. How can I temporarily turn off my home device in another way? Call the company's corporate number - 8 800 100 08 00. The operator will identify you as the owner and ask for the contract number.
The procedure takes only a few minutes. Unlocking a Rostelecom home phone is also easy. The blocking period is not limited. The client himself decides whether he can turn off his home telephone for 6 months or for one. But you will still be charged 95 rubles/month.
Ways to disable a Rostelecom landline phone
Read also: Installing a Rostelecom home phone Sending a refusal by mail A written request, which is sent by mail, is drawn up in any form. The written content contains the following data:
- In the header - the name of the branch that connected the line and the legal address of the company (from the contract); Personal data of the number owner (full name, passport details, place of registration, contact phone number);
- Request body – F.
I.O., please turn off the phone based on the contract; - Date of;
- Signature.
After some time, a company employee will contact the contact number to clarify the date and time when the technician should come to remove the connection point. From additional documents copies:
- Passports;
- Agreement;
- Power of attorney, if you are not the owner of the apartment.
Perhaps, having refused the number, after a while you will change your mind.
How to give up your home phone
Info
In this situation, reconnection will be paid, and the client will receive a new number. Please note that before writing an application, you should consult with specialists. Quite often, the telephone line is inextricably linked with other telecommunications services and, by giving up the telephone, you can lose the Internet with interactive TV.
Therefore, it is worth clarifying this point in advance. You can completely disconnect your home telephone from Rostelecom by writing an application in the appropriate sample. As with suspension, this can also be done in two ways:
- Visit the company office and write a statement.
- Write and send the application by registered mail with acknowledgment of receipt. The application indicates your passport details, place of registration, contract and home telephone numbers, and the date from which you want to cancel the services.
You can watch television on several TVs using the Multiroom service or even on computers, laptops, tablets and phones using the additional Multiscreen service. To watch Rostelecom television you need a set-top box and a video sender. Their cost is very significant and, most often, they are purchased in installments for 36 months.
If this period has not yet passed since the conclusion of the contract, then most likely you will need to fully purchase this equipment upon termination of the contract. If you rented the set-top box, then it will be enough to pay the costs for the current month of providing this service. Termination of a contract for a Rostelecom telephone With the advent of cellular communications and affordable mobile phones, the demand for a home landline telephone has decreased.
Many believe that these expenses are useless and decide to turn off the Rostelecom phone.
How to terminate a contract with Rostelecom
In the modern world, the stationary device is gradually fading into the background. Its place is taken by mobile phones and smartphones. This is facilitated by many reasons: an increase in subscription fees, the convenience of mobile communications, which are much cheaper per month. Therefore, it is important to study all the nuances. How to disconnect your Rostelecom home phone or suspend service for a while.
What to do before writing a refusal Various reasons can force a person to refuse a phone. Popular options are:
- lack of financial resources to pay for services (the subscriber decided that using mobile communications would be enough for him);
- a long business trip is planned;
- moving to a new place;
- moving to a country house for the summer.
Temporary disconnection can be done by calling the operator, and abandonment of a home telephone is permitted only with documentation.
How to turn off your Rostelecom home phone without visiting the office in person
This price includes:
- service line control;
- saving the number.
Terminating the contract for the supply of services The only way to turn off a landline telephone is to write a statement. You can provide it directly at the company’s office or by sending it by mail. If you have chosen the option of disabling the Rostelecom service by sending a letter, please note that the period will be calculated from the day the letter was received.
Therefore, you must submit your application with notification, so you will have a supporting document in your hands. Read also: “Pay simply” service from Rostelecom How to disconnect a landline without the presence of the owner of the number? The answer is only if you have a power of attorney or certificate of ownership of the apartment. This means that the husband will not be able to fill out a form refusing a landline telephone for his wife if he is not the owner of the living space.
Forms of standard documents
- home
- Help
- 1 How to refuse a Rostelecom home phone?
- 2 Application to disconnect Rostelecom phone - sample
- 3 Office visit
- 4 Other options
- 5 Disabling the Rostelecom landline phone
In today's world, using a landline phone is becoming inconvenient. You can’t take it on the road, it has limited functionality, and the available tariff plans seem unnecessarily expensive. In such situations, the wisest thing to do is to abandon the outdated device and spend the saved money on something more useful and important.
But even such a simple procedure as giving up a local number has its own characteristics and nuances that should be taken into account. You need to know how to turn off your Rostelecom home phone through your personal account or when visiting the nearest branch of the company.
Termination of contract with Rostelecom: Internet, telephone, television
Have you ever had to leave home for a long time? On a business trip or vacation, or move to another place without selling your previous home? Naturally, in such a situation you want to save on utility bills. One of these possibilities is the suspension of the provision of communication services by Rostelecom or a complete refusal of them. When should you turn it off? There are situations when the need for a landline telephone disappears for a long period of time. The main reasons for this may be a change of place of residence with the condition of maintaining the same apartment, a long business trip or trip. In this case, it becomes unprofitable for the subscriber to pay for a device that he does not plan to use and then he has to make a decision - to disconnect his home phone from Rostelecom forever or to suspend line service for several months.
It is important to know what preparatory steps to take. Before writing an application, you need to contact the operator to clarify the question: “Is it possible to turn off the phone, but leave the Internet and interactive TV?” Quite often, the entire package of services is supplied via one cable, and an Internet conductor for other options.
It is also worth finding the service agreement in advance and finding out who signed it. Only this person has the right to disconnect. If there is a debt on the number, then you will not be able to disconnect the landline phone; first you need to pay everything. Therefore, call Rostelecom in advance and check with the operator for the amount of debt.
Rostelecom's feedback works well. You can leave a message and ask questions. But what other ways to communicate are there? Let's explore all the options within the material.
There are many options for its use:
- You need to request a change in pricing plan.
- Connect various services.
- Request a call back.
- Receive clarification regarding the functioning of the company's services.
- Write a complaint or leave a complaint about the poor quality of the Internet or TV.
- Apply for connection.
- Ask various questions regarding the company's services.
- Get additional information for further application.
- You don't want to call the call center in person and want to avoid long wait times on the line.
It is important to note that processing incoming requests takes time. Therefore, the client will be able to receive a response in 10 minutes or an hour, depending on the current load. If the issue needs urgent resolution, then call the contact center.
Feedback form
Rostelecom offers feedback on its official website as one of the ways to communicate with company employees. How to leave a request on a resource?
- Go to the portal.
- Scroll to the bottom of the page.
- There are additional items in the footer of the site. Among them is “Feedback”.
- Click on it.
- The form will open.
- Enter all requested information. If an application is received without important data, specialists may refuse to process it.
- Send a request.
- Wait for the call to arrive.
- You can talk to an employee and get answers to your questions.
The advantage of the feedback form is that the client does not need to call himself and wait on line. The downside is that processing the request can take a long time, so this method is not very suitable for emergency situations.
In the application
There is an alternative way to contact the company - an application. My Rostelecom is a convenient program that acts as an analogue of a personal account. How to use it:
- Download the application from the official store on the platform.
- After installation, run it.
- Log in to your profile using your account.
- Select the type of service.
- Open the application menu.
- It must contain a chat item.
- Write a message in the field.
- Send him away.
- Wait for the response to arrive.
- It may take time to process your request.
Other ways to get advice
One method is to call the contact center. This method is suitable for people who urgently need an answer to their question. Necessary:
- Dial number 8 800 100 08 00.
- Make a call.
- Transfer the call to a specialist.
- Wait for an answer. The length of time spent on the line depends on the current load on the contact center.
- Once connected, you can ask a question.
- The employee will assist the client.
You can come in person to the company's office. You can find the nearest branch on a map on the official website or in the operator’s program.
The reason for writing a complaint to the mobile operator was due to SMS spam attacks in the last month and a half. When opened, a paid subscription is activated. What is characterized as fraudulent actions. We talked about how mobile operators deceive subscribers in the last article, where you can read my review of Rostelecom and other mobile operators.
To avoid red tape with claims, you should buy a SIM card only at the official office, and when purchasing, ask to disable all paid services, although it is not a fact that they will not be turned on a little later, as they did for me.
Please ask for the answer to be sent to you by mail so that you can go to court with these documents.
Don’t be afraid to defend your rights in court, the Federal Antimonopoly Service, Rospotrebnadzor, the Administration for the Protection of Consumer Rights, etc. A claim to Rostelecom (Yutel) can be sent by email to the written claims department
Help numbers UralSvyazInform (Rostelecom, Yutel, Tele2)
- Help desk for fixed communications, including radio and television broadcasting: or01
- Internet and Utel TV subscriber support service or 03
- Information about the status of your personal account02
- Balance from phone *105#
Complaint to Rostelecom Sample No. 1
from the Applicant: ____________________
Claim to Rostelecom
I have entered into an agreement with OJSC Rostelecom for the provision of cellular radiotelephone communication services at the subscriber number ________________.
Currently, your company regularly receives advertising SMS messages to the specified subscriber number about various promotions, paid services, and sweepstakes held by the telecom operator. For paid incoming SMS content, money is automatically withdrawn from your phone account. There are facts of mobile fraud. Also, the “Good Tone” service is automatically included in the tariff, which is an imposition of the service on the client. When I check the status of my personal account (balance) from my cell phone using the USSD request *102#, along with information about the account balance, I also receive an advertisement. This advertisement makes me uncomfortable and I did not consent to its distribution.
Free legal advice:
In accordance with clause 1 of Article 18 of the Federal Law “On Advertising” dated March 13, 2006 No. 38-FZ, the distribution of advertising over mobile radiotelephone communication networks is permitted only with the consent of the subscriber. The burden of proof of such consent lies with the telecom operator. In this case, the operator is obliged to immediately stop distributing advertising to the subscriber who has contacted him with such a demand (I remind you that this is not a claim, but a requirement to stop distributing advertising and the 60-day review period established by Article 55 of the Federal Law “On Communications”, on it is not covered).
Based on the aforesaid and guided by Article. 18 Federal Law “On Advertising”,
Immediately stop distributing any advertising in any form (including SMS messages, paid incoming SMS content and advertising in responses to USSD requests) to the subscriber number ________________. Also return the money withdrawn from your phone account.
If the distribution of advertising to these numbers is not stopped within a week, I will have to file a corresponding lawsuit in court, incl. for compensation for moral damage, as well as to the FAS Office for the Perm Territory to bring OJSC Rostelecom to justice under Part 1 of Art. 14.3 Code of Administrative Offenses of the Russian Federation.
Complaint to Rostelecom Sample No. 2
Perm branch of OJSC Rostelecom
Free legal advice:
Applicant: Rusinov Artem Aleksandrovich
Claim to Rostelecom
I have entered into an agreement with OJSC Rostelecom for the provision of cellular radiotelephone communication services for several subscriber numbers ***-**-**, ***-**-**, I don’t remember the third one, it’s lost. Currently, your company regularly receives advertising SMS messages about various promotions, paid services, and sweepstakes held by the telecom operator to the specified subscriber numbers. For paid incoming SMS content, money is automatically withdrawn from your phone account.
When you open a message to delete it, a paid subscription to various services is automatically activated, which is an imposition of the service on the client. As a result, money is debited from my account every month without my knowledge. Recently they wrote off more than 70 rubles from the number ***-**-**, and before that there were other write-offs. After calling the contact center, the operator immediately deleted the connected services, making it clear that I was not the first to be subjected to fraudulent actions on your part. There are facts of mobile fraud. In paragraph 3 of Art. 16 of the PZPP states that the seller (performer) does not have the right to perform additional work or services for a fee without the consent of the consumer. The consumer has the right to refuse to pay for such work (services), and if they are paid, the consumer has the right to demand that the seller (performer) return the amount paid.
When I check the status of my personal account (balance) from my cell phone using the USSD request *102#, along with information about the account balance, I also receive an advertisement. This advertisement makes me uncomfortable and I did not consent to its distribution. In accordance with clause 1 of Article 18 of the Federal Law “On Advertising” dated March 13, 2006 No. 38-FZ, the distribution of advertising over mobile radiotelephone communication networks is permitted only with the consent of the subscriber. The burden of proof of such consent lies with the telecom operator. In this case, the operator is obliged to immediately stop distributing advertising to the subscriber who has contacted him with such a demand (I remind you that this is not a claim, but a requirement to stop distributing advertising and the 60-day review period established by Article 55 of the Federal Law “On Communications”, on it is not covered).
Free legal advice:
Several dozen SMS messages of advertising nature are received per day. He did not distribute phone numbers to the media. In accordance with paragraph 2 of Art. 53 of the Law on Communications, for the purpose of information and reference services, telecom operators have the right to create publicly accessible databases about subscribers. These databases may include: last name, first name, patronymic, subscriber numbers of the citizen subscriber (with his written consent). I did not give you my written consent to publish my personal data. If you haven't published, then it's even worse for you.
At the end of 2013, I connected the Internet to the number 8-***-***-**-**. The quality of the Internet is terrible, after suffering for a couple of months, in January 2014, an intern at your contact center disconnected the connected Internet at my request, I used the service for one week, and the money was paid for a whole month. The intern (operator) assured that at the beginning of the next month a recalculation would be made and the money would be credited to my account 8-***-***-**-**. February 2014 ends, and the money has not arrived. Based on clause 1. Art. 4 of the Law on the Protection of Consumer Rights, the seller (performer) is obliged to transfer to the consumer a product (perform work, provide a service), the quality of which corresponds to the contract. According to Article 10 of the Law on the Protection of Consumer Rights, “The manufacturer (performer, seller) is obliged to promptly provide the consumer with the necessary and reliable information about goods (works, services), ensuring the possibility of their correct choice.” I was not provided with such information, otherwise I would not have connected such a terrible Internet connection on my phone.
I hope you will take into account our long-term cooperation and return the money to me with compensation to smooth out the conflict.
Based on the foregoing
Immediately stop distributing any advertising in any form (including SMS messages, paid incoming SMS content and advertising in responses to USSD requests) to the subscriber numbers that are registered with me.
Free legal advice:
Return withdrawn money from your phone account.
Make a recalculation for refusal of low-quality Internet service
Compensate for moral damage on the basis of Art. 15 of the Law on Protection of Consumer Rights and Art. 151 of the Civil Code (moral suffering from which I almost chewed my fingernails while waiting for Internet speed) in the amount of 1,500 rubles.
If the distribution of advertising to these numbers is not stopped within a week, I will have to file a corresponding lawsuit in court, incl. for compensation for moral damage, as well as to the FAS Office for the Perm Territory to bring OJSC Rostelecom to justice under Part 1 of Art. 14.3 Code of Administrative Offenses of the Russian Federation and Rospotrebnadzor.
Incoming search terms:
- claim to Rostelecom sample (38)
- claim Rostelecom sample (37)
- claim to Rostelecom (29)
- sample claim to Rostelecom (19)
- Rostelecom claim (13)
- notarized statement stating that you are not married (12)
- sample complaint to Rostelecom Internet (2)
- claim to Rostelecom sample (2)
- application form for a complaint to the CEO of Rostelecom (2)
- sample claim to Rostelecom (1)
115 comments on the topic “Claim in Rostelecom”
I transferred numbers to Rostelecom from Megafon, which Megafon appropriated the rest of the money on its balance sheet. Rostelecom stated that there is no agreement with Megafon on the return of funds. What should I do?
Free legal advice:
Hello. Tell me how to correctly write a complaint to Rostelecom. I terminated the contract with them, but they still demand money for the equipment they provided upon connection. I don't need it. What do i do?
Question: Good evening! Please tell me how to correctly write a claim and application for partial termination of the contract with Rostelecom.
For sample claims, see the “sample claims” section.
An application for partial termination of the contract (as I understand it refers to the refusal of some services) is written in free form or on an official form with a note about the refusal of services.
There are automated calls to your home phone asking you to pay off the debt - without telling who or why. Rostelecom does not respond to the letter, how to stop daily calls?
Free legal advice:
Go to the office and ask to be removed from the database.
How to remove the paid subscription “Everything for the Holidays” imposed by Rostelecom, I received an SMS saying that today is the last discount day.
When you contacted us, did you write an application to disconnect services? If yes, then take a certified copy of this application indicating the time the application was accepted. Next is a printout of the funds debited. And with this evidence, go to the prosecutor's office or court with a claim for recovery of money and moral damage.
When my friends call me, they say, instead of beeps, you hear a melody: There was a birch tree in the field, but I didn’t put it there! How can I get normal beeps back? Thank you.
Good afternoon, Why does Rostelecom OJSC reduce the connection speed within a month without informing the subscriber, and charges full payment for high speed?
Free legal advice:
Hello, Victor Rostelecom is saving traffic on clients. Using the example of utility services that do not provide heat to apartments by keeping the valve not fully open. There are online services for measuring Internet speed. Measure your speed and compare it with what you are promised under the contract; if there are discrepancies, then file a claim for recalculation and compensation for damages. And as proof, provide a printed page with the actual speed you get.
Hello! In June 2014 I connected digital television from Rostelecom! They installed the set-top box and the technician said that they would charge a subscription fee starting in 2015. But I decided to refuse this service now, and they told me that I owe them money for this set-top box! I almost never used this service. What should I do?
You connected digital TV under a promotion, read carefully the terms of the promotion and the contract that you signed when connecting.
I wrote an application to Rostelecom to disconnect one telephone number, and along with it they disconnected a completely different telephone number that I needed. This was explained by the fact that one number is the main number, and the second is additional. And if I turn off the main one, the additional one is automatically turned off. But when I wrote the application, I was not warned about this.
In accordance with Article 8 of the “Law on the Protection of Consumer Rights,” information about the deactivation of numbers in a clear and accessible form is brought to the attention of consumers when concluding sales and purchase agreements and contracts for the performance of work (provision of services) in ways accepted in certain areas of consumer service, on Russian, and additionally, at the discretion of the manufacturer (performer, seller), in the state languages of the constituent entities of the Russian Federation and the native languages of the peoples of the Russian Federation.
Free legal advice:
If this did not happen, then you have the right to demand compensation from Rostelecom. Good luck!
Rostelecom increases the speed of the Internet tariff without my consent. How to write a complaint correctly
Rostelecom is scamming me
Who would doubt it :)
good afternoon, tell me how to write a claim to Rostelecom, when I connected the Wi-Fi router, they drew up an agreement for the acceptance and transfer of equipment (in ownership) with payment in installments, now that I want to terminate the service agreement with them, they told me that it is possible it was necessary to arrange a lease for equipment
Free legal advice:
Rostelecom requires payment for Internet for March and April 2013. When connecting on December 8, 2012, I paid 1000 rubles at a rate of 350 rubles per month.
Due to the fact that the local branch of Rostelecom did not correctly issue invoices, which I paid on time, a debt arose (through their fault). They transferred the debt to a collection company. How to write a complaint for unauthorized actions. The invoice for January is again incorrect.
Good afternoon I connected the Internet to a rented apartment, handed over the TV set-top box when moving, the Internet was transferred to the new tenant, and the operator said she couldn’t hand over the documents, the printer wouldn’t print. And yesterday I found out that everything is on me, both the Internet and the set-top box, and I owe everything.
How to correctly write a claim for recalculation without my knowledge I was connected to several paid services for which I have to pay, I didn’t order them, moreover, when Rostelecom employees called, I refused and said that I didn’t need it
I have received bills for a landline phone in the amount of 2000 rubles. Prints are not currently being sent. I registered in my Rostelecom personal account and looked through my accounts. The printouts contain phone numbers that neither I nor my family called. I don't even know these numbers. Either this is a scam or a mistake.
Free legal advice:
Good afternoon, my husband connected a package of services to television without my knowledge, now payments are coming, I’m the only owner, did he have the right to do this and how could they connect without the owner, which article should I refer to when making a claim?
Does your husband live with you? Do payments come in his name?
Why weren't they informed about paid channels that I don't need? And because of this, I got into debt. This is beneficial for operators. The installers are not competent people; they didn’t tell me anything about shutting it down.
Hello! How to file a second claim against OJSC Rostelecom, for changing the tariff plan for a higher payment without my knowledge, in response to my first complaint, the company OJSC Rostelecom answered me that they conducted an investigation, there was a “Get up to speed” promotion and through a redirect I accepted this promotion , but that wasn’t the case…..
After changing the tariff, the company did not issue me an invoice for payment, and only after 3 months did I find out about my debt on my personal account and the change in tariff.
SMS was turned off, the money from the SB account was transferred to the number in a day, it was transferred to MTS, I found out after 2 days what to do
Free legal advice:
Hello! We submitted an application for an Internet connection on October 12, 2014! There is still no internet in the apartment! They say that there are no free ports, wait until someone turns off the Internet, but they don’t want to add these PORTS! What should I do, do I need internet?
Hello! How can I correctly terminate a contract for the provision of services from Rostelecom (Internet + TV) with the return of equipment, although the contract states that I must buy back the equipment, even if the contract is terminated?
At my request, Rostelecom employees installed a fiber-optic cable in my apartment. They used a hammer drill to make a hole in the wall from the apartment to the landing. The wall on the site side chipped. The hole relative to the cable diameter is also large. Hole.
Hello, my name is Galina, I connected numbers. Rostelecom television, they connected me to TV set-top boxes (used). In the application, the operator (or consultant?) and I agreed that I would rent them with a monthly payment for the equipment. but after 2 months I decided to turn off Rostelecom television.
I am Nina Ilyinichna (Krasnoyarsk), pensioner. Yesterday I terminated the contract with OJSC Rostelecom, which they persuaded me to sign over the phone for a long time, promising a promotion for 5 months. I agreed because the proposed conditions seemed favorable to me. Subsequently, they promised that payment for all services would be 750 rubles per month, but instead they presented an invoice for 1050 rubles. In addition, during the entire period of provision of services, I often contacted Rostelecom due to frequent outages of the Internet and television. Now they are presenting me with payment for set-top equipment in the amount of 2844 rubles and they are not accepting it. When the installers were installing the cables, no one told me that I should buy a set-top box. I didn’t even finish reading the contract that the installers forced me to sign. They were in a hurry. In the deed of transfer of equipment there is a phrase, in addition to the transfer of ownership, “For temporary possession and use.” Please help me with advice. I am writing a complaint now.
Free legal advice:
Hello, Nina Ilyinichna
Why did they turn off the channel without my consent?
Hello. This is the third time our phone has been disconnected. Referring to debt. When checking with the Rostelecom subscriber department, there is no debt. Something about them doesn’t connect one with the other. What to do?
Hello. I can’t get through to Rostelecom technical support, the answering machine answers, but there is no contact with the telecom operator. My phone has an “Animals” service that I don’t understand, and during the day 120 rubles were withdrawn from my account and money continues to be withdrawn. What kind of service is this and why should I pay for it?
Free legal advice:
Rostelecom forces you to buy back equipment if you are disconnected from their services
We need to file a claim with Rostelecom, since we received a very large bill for Internet payment for June 2015
We need help in filing a claim with Rostelecom for the return of equipment that was provided to us in installments when concluding the contract. The contract was terminated due to poor quality services
Hello! Our landline phone doesn’t work, we’ve been in the organization since June, we’ve made 4 requests but there’s no result! Payments are made regularly, but the phone is not repaired! help solve the issue!
Hello, I need a form for terminating services (Internet, TV) with Rostelecom
Free legal advice:
Good afternoon. I want to terminate the contract with the Internet, television and local telephone provider ahead of schedule. but the equipment has not been fully purchased. out of 24 months only 4 in use. They insist that I have to buy it back. can I write a claim and not pay the rest of the amount, but just return it to them?
On September 7, we installed interactive TV from Rostelecom. They installed used equipment for us, which neither the operator nor the installer warned us about in advance. They did not provide the right to choose a receiver. The image leaves much to be desired. They were lured by the fact that there was a promotion going on.
On August 6, 2015, I called a technician who replaced the faulty equipment (router). In the act of acceptance and transfer of completed work, a column appeared about the cost of rent - 89 rubles. I could not help but sign this act, because... I got the job done. But it turns out that by default I automatically sign the cost of the rent.
Hello. Tell me how to correctly write a complaint to Rostelecom. I terminated the contract with them, but they still demand money for the equipment they provided upon connection. I bought it. What do i do?
Why can’t I submit a claim via the internet to Rostelecom?
Free legal advice:
I need to write a claim to Rostelecom for recalculation, because... My internet at home for the last month only works until about 10 p.m., then disappears
On what basis did Rustelecom take the commercial home number and give it to another user without notifying us, not by mail or in written form, the agreement was concluded in 1997 with Cherepovetselectrosvyaz, 800 US dollars were paid, we agree to pay the debt to Rustelecom, just return the number to the starting point
Good afternoon. Problem with Internet connection in Rostelecom. This is the only prider in our house, and it is impossible to connect any other one. At first they said that they did not have the technical capabilities. 3 weeks later this opportunity appeared and we submitted an application. I was at home at the appointed time, but they didn’t come.
I called to turn off the paid channels, they turned off I’m just paying for the air
Hello! Yes, I have a non-legal question, I’m looking for how to contact the Rostelecom operator in Perm! Because there are problems with the installed equipment!
Free legal advice:
Hello. I'm trying to find a sample complaint to Rostelecom for poor quality Internet
Hello! I want to write a complaint to Rostelecom. I wrote an application to terminate the contract for the provision of communication services. The contract was terminated on March 18, 2014, but the receipts still arrive. The latest receipt for October 2015 in the amount of 2086.02 rubles. Every month they add 25.00 rubles per antenna.
I need to competently file a claim with Rostelecom for the return of equipment without a ransom, 1 sent it and received a refusal, I will send it until they accept it
For the second month in a row, Rostelecom issues an invoice for the service connected without my consent. Last month I wrote a complaint, this time instead of recalculation, the new service is again paid. What to do? Thank you.
Good evening. I would like to send a complaint to Rostelecom about poor quality Internet services. They answered the first call and then disconnected my number from technical support and I can’t contact anymore... they didn’t help.
Free legal advice:
I want to leave a complaint about working with clients and performing my official duties
Good afternoon, my name is Valery, I don’t know who and how to complain about the local representatives of Rostelecom, within a month they cannot or do not want to fix the break in the line
During the installation of the Rostelecom interactive television and Internet service, after the work of the specialists, the set-top box of the previous operator, More TV, was stolen
Good afternoon I am not satisfied with the quality of Internet services provided by Rostelecom; in particular, they do not comply with the terms of the contract for the provision of speed, which is indicated in the contract as Mbit/s, the actual speed is 11.26 Mbit/s. There is no way to work at this speed.
The story is as follows: I used the Internet and television services of the Rostelecom company, checking the account balance on January 8, I discovered that 5,000 rubles appeared in the account. Of course, I didn’t top up my balance with that amount and started spending these funds on paid content, when the time for the next payment came, I discovered a debt of 5,000 rubles.
Free legal advice:
how to correctly write a claim against Rosstelecom Internet services for charging money for traffic not provided
Hello, (Artem), the complaint needs to be correctly written to Rostelecom, due to the poor quality of service: the applications were submitted because the network was disappearing all the time, repairmen came but still there was no network or there was no authorization, and this has been going on for several months.
Good afternoon I want to write a complaint from an organization regarding the disconnection of a landline telephone. could you tell me
what to do if Rostecom refuses to provide access to the Internet, we pay money for the tariff, but there’s no point and there’s no speed either
Good evening! How can I get the money back from Rostelecom, which I ACCIDENTALLY transferred to them from my card when paying for the home Internet + TV service. I paid almost 10 times more, because this amount was displayed automatically when I dialed the contract number. The subscriber department explained to me that this is the cost of equipment and connection.
Hello! The phone doesn’t work, I want to send a claim to the Rostelecom website. I can’t find a bookmark on their website where to write a complaint. Please tell me
Hello, tell me what to do? Two and a half years ago, I connected to Rostelecom and rented a router worth 1,870 rubles for 36 months. For two and a half years, they charged me 52 rubles each, as written in the contract. And recently they began to charge me the installment plan for it in full.
Hello. How to write a complaint to Rostelecom that extra bytes have been charged for the Internet
Regular network connection interruptions every third day. In 10 days, 4 requests for elimination, after 2 days everything repeats.
Good evening. I have such a situation at Rostelecom, I left a request for an Internet connection, the Internet was connected, but I did not sign the contract and I also did not sign the acceptance certificate for the transfer of equipment. After half a month, I decided to go to the office and give away the equipment, but they told me that I had to pay 5,000 for it. Tell me what to do in this situation?
Since 2010, I was charged a fee for using a subscriber line with an individual connection scheme. In reality, to this day, I use a subscriber line with a paired connection scheme. Please explain my actions in this situation. Thanks in advance.
Hello, I need to file a complaint against a Rostelecom employee that he provided us with incorrect information and we were connected to the Internet and television under conditions that were not communicated to us. Please help me draw it up correctly, or at least look at a sample for us...
Alexander, in your complaint you need to use only one phrase from the law on consumer protection, which sounds like this: - failure to communicate information to the client. And then let the company, represented by the employee, prove in court, if they wish, the opposite.
At the moment I wanted to send a claim to the Rostelecom organization. Two years ago we turned off our landline telephone as unnecessary. Payment was always on time. And at the time of cancellation of the number there were no debts. But two years later, a letter arrived from another region of the Russian Federation from the pre-trial settlement department. that is, the collection agency notifies us that Rostelecom has been transferred into the hands of another shareholder and for some reason we have a debt of 1000 rubles. To all this information, Rostelecom replies that we have no debt, and the agency is demanding debt from us with interest.
An agreement has been concluded with Rostelekom for television and the Internet. Television 300 rubles and Internet 300 rubles. For February, I received a Television bill of 600 rubles. My question is why they claim that we have connected an additional subscription by phone. This is not true because no one has done this. What can you do about it? Thanks in advance
I have the following question: first of all, in my personal account, they don’t show me all the receipts; I terminated the contract with Volgotelek; they wrote me the amount of 860 rubles and 14 kopecks. I go online to pay and my amount is 1000 or more, how do I understand this?
Saratov mira-7 quarter-**. I wrote a complaint to Rostelecom with a request to provide me with a copy of the contract for Internet connection in 2014. , but they didn't give me anything. How can I get this copy? They send me non-existent debts.
How to return payment for Internet and telephone. sent by mistake to another branch
On January 1, 2016, I switched to another Internet operator, but I received a claim in the amount of 480 rubles. about the debt as of March 31, 2016, but I have no longer used the services of this operator. What do i do?
I have been a Rostelecom user for 8 years. And throughout all this time, the quality of the Internet and television, to put it mildly, did not correspond to the tariffs that Rostelecom set for us! I pay 830 rubles for 2 MB per month and 350 rubles for television.
Hello! Please tell me, can a conversation last 22 hours on a landline phone without interruption? Thank you!
Hello, in front of my private house in Chkalovsk on the street. Belinsky there is a line in the form of many wires belonging to Rostelecom, it hangs close to the ground. These low-lying wires are preventing me from driving up to the house.
In 2014 We contacted Rostelecom to terminate the contract with this company, a 3-in-one service package, the specialist formalized the termination, we paid as much as she said, we gave the set-top box. In 2016, a receipt for the debt arrived, we filed a claim.
I want to disconnect the Rostelecom landline phone, which was registered to my father. I was refused because... A contract for a security alarm was concluded a long time ago. My father didn't use it for 10 years and died
good day, tell me, we connected to the Internet from Rostelecom via telephone, we switched to cable Internet, but due to not knowing that we had to give up telephone Internet, this service was listed on our subscription, now we have received a notification that we must pay the debt , is it possible to file a claim and, based on the state of the time, indicate that there was no use of the Internet, since there is evidence that there was zero traffic during that period
CZ Invest is demanding from my husband, who died 2 years ago, a debt for paying for a landline phone, what should I do?
In 2012, she entered into an agreement with Rostelecom, where the equipment was provided for rent; in 2014, the 14th daughter signed an act of acceptance of the equipment into ownership. They are threatening to sue, because... I don't pay for equipment? Who is right?
Hello. Last year we connected a test package of Internet and television from Rostelecom. The test package was valid for 2 weeks. after which, to continue using it was necessary to top up the account. We were not satisfied with the quality of service. money to the account. They didn’t put it in, so the Internet and television were turned off automatically. but over the course of several months, notifications of debt have been received. I went to the office to find out. They say that this is payment for the rental of the point. but this was not mentioned either in the contract or during connection by the masters. handed over the equipment in winter. but the debts keep coming. They say I need to terminate the contract. but my husband doesn’t have time to go to them. and he was not present at the conclusion of the contract. The contract bears my signature.
how to write an application for recalculation
Rostelecom provides poor quality communication services: how to write a complaint
how to return equipment to Rostelecom if the service agreement is terminated, but the equipment is not taken away and forced to pay for it
Hello, 3 months ago I connected to Rostelecom and the Internet and TV. Now I need to move to another apartment. I came to the office and wanted the same tariff and equipment to be transferred to the apartment where I would live. I was told that due to the tariff “large Internet regional 1 promo” this is not possible and that I need to pay a recalculation in the amount of 10,560 upon termination of the agreement! or leave everything in the apartment where they lived and transfer it to another person. What should I do? This is a huge amount! Tell me
Why don’t traffic changes be reported, but receipts with large amounts arrive?
I said goodbye to this Rostelecom a long time ago. They will tell you that they have posted all the information in the public domain, for example, on their website. So try to find this information there, and anyway, why should I rummage through their website. Consider another operator. I struggled with them for a very long time.
I purchased a Linov tablet in installments from Rostelecom in Barysha. After working for 3 months, the tablet turned off and did not turn on again. I handed it over under warranty on 10/17/2016. From that day on, nothing is known about the fate of the tablet. what to do. I wrote a complaint and asked for a written answer!! So no money, no money, no explanation.
You have documents on hand confirming the fact that the tablet was submitted for repair, the fact of the claim (there must be a copy with a signature confirming the acceptance of the claim by the employee or with a stamp). If you have one of the listed documents, you can go to court with a claim for consumer protection and demand (see consumer rights) a refund or replacement with a new product. And under no circumstances sign any agreements with the service center (seller) to extend the repair period!
How to apply for compensation in court for a malfunction of Rostelecom television. Very important information was on television.
good afternoon, I have a problem with Rostelecom, in general, I entered into an agreement with them about 2 or 3 years ago, in the agreement there is clearly a checkmark “advance payment”, that is, I paid for the Internet - I have it, if I didn’t pay - therefore no ... in general, the Internet worked very, very slowly, there were always some malfunctions in the work, I contacted technical support several times, in general, they seemed to fix it, for a day and a half)) after that I called them in general and unilaterally terminated I have an agreement with them... the lady on the other end muttered something incomprehensible to me, that supposedly I was obliged to come and terminate their contract there)) I told them over the phone that I wouldn’t pay anymore and I kept turning off their Internet and reconnected to another provider... in general, a year and a half after the shutdown, I received a letter from the court, where Rostelecom demands 3,302 rubles from me, supposedly for a year of using their services... in general, I went to court, they canceled this payment and told me to deal with Rostelecom... so I’m looking for a claim on how to write
hello c5 the Rostelecom service from my application was blocked there were no debts to pay there was no equipment handed over c5 they lifted the block unilaterally although I lived in another place for a year now they are asking me to pay 1649 rubles since April 2015 and this debt was sold to collectors now they are demanding 2500 from me rubles in response to my complaint, I received an answer that everything should be paid correctly, we hope for your understanding
A family lived in my mother’s apartment for a month and found themselves in a difficult life situation. Without our knowledge, they connected the TV under an agreement and indicated my full name, but my passport data did not match, but this did not prevent the installers from entering into an agreement with them. They left after robbing us. I found out about the debt when my mother started receiving SMS messages on her phone from Rostelecom about the debt at the beginning, it was the amount of 4,700 rubles, but after my mother and I delivered the equipment to the office, it increased to 8,030 rubles, I contacted Rostelecom to sort it out and make a righteous decision, but There was no answer, but SMS with demands to pay the debt and calls came to the mother regularly. I asked for an explanation at the office and they gave me an answer to my appeal. Where they demanded a rental agreement from me, but I don’t have one. And the fact that Rostelecom employees must verify passport data and know with whom they are entering into an agreement is not important?
Hello, A.D.
In fact, Rostelecom has nothing to show you; if they continue to extort money for a non-existent contract, threaten to go to the police with a statement about extorting money from you. You can also receive moral damages in the form of monetary compensation in court from Rostelecom.
Please tell me whether Rostelecom can change the package of channels (Internet + TV) without my consent or application. What laws govern relations between Rostelecom and consumers?
Rostelecom connected the package without my consent. How to write a complaint correctly
Does Rostelecom have the right to charge two subscribers for one subscription line? When I left the apartment, I left the subscription line to the tenant. He transferred his personal account to my address. Now notifications are coming for two.
I would like to get a landline telephone and Internet from Rosstelecom, but for 7 years they have been refusing me, citing the fact that they do not have poles and wires. Although my neighbors use the services of Rosstelecom.
Rostelecom cable runs through my area. There are no encumbrances on the site. How to write a claim to Rostelecom for the transfer of this cable from my site. Plot for building a house.
Good afternoon! at one time I was not consulted correctly and was not aware of some of the nuances of using the Internet by Rostelecom; after the Internet was turned off, they sent messages about the debt
Good afternoon. About three years ago I connected the Internet to my parents) in Solikamsk with a monthly fee of 400 rubles. I live in Perm and paid for the service through my online bank. Until July 1 of this year, everything was going calmly and smoothly. The account always had a positive balance, taking into account the advance payment for the next month. And suddenly I find out from my parents that on July 1, Internet access stopped. I find out from the auto-informer that the debt is about 3,000 rubles. I’m paying off the debt and going to the salon to ask for an explanation. the manager replies that on March 9, through the personal account, there was a change in the tariff for a game costing 790 rubles. My parents couldn’t log into my personal account (in principle, they don’t know and don’t want to do this). From the moment I connected, I also couldn’t and still can’t log in - it constantly shows the wrong login or password. please look into it and recalculate.
There has been no internet for a week now and everything is being restored? C7 I live on Nevsky 78
What is the deadline for filing a claim for Rostelecom services? Thank you
Good afternoon What is the best way to terminate the enslaving contract with Rostelecom and with less losses? There are a lot of complaints from users. We got into this scam ourselves, and now we are suffering.
As you know, users of any services provided by any company, one way or another, encounter any problems or difficulties that result in various claims. Naturally, those subscribers who have activated service packages from Rostelecom also sometimes have complaints. We have already discussed the most common of them in our other articles. And today we would like to talk about where and how you can place your claim or proposal so that employees, and maybe even company managers, will surely read them.
Filing a complaint to Rostelecom via social networks
Of course, all modern people know that today social networks have developed to such an extent that many people even conduct their business exclusively there. Along with this, any large company has long acquired its own group in the most popular social networks. networks aimed at attracting new clients, holding competitions, and, of course, helping their clients with technical issues.
This trend was also picked up by Rostelecom, which launched its own public page on the most popular social network among Russian-speaking users, VK.com. By becoming a member of this group, you will be able to ask all the questions you are interested in, as well as publish, if any, your complaints and claims regarding the work of certain services from Rostelecom. Filing a complaint here is extremely simple, because everyone has long been familiar with the interface of the VKontakte website, and sending comments to the appropriate “Discussions” is even more so.
Standard questions on social networks are answered promptly by the company’s moderators. If you leave a complaint there, it may probably take a little more time to resolve it, but you will definitely be provided with an answer.
Contacting government agencies
If you believe that your complaint is of more serious significance and should be considered by government agencies, it is quite possible to send it to the antimonopoly service or Roskomnadzor. Naturally, in such a situation, a simple message on social networks will not be enough, and accusations against the provider will need to be supported by facts, as well as documents.
Contact via the company's official website
In addition, there is another quite effective method. It consists of contacting company employees directly through a special form posted on the official website of the Russian provider of Internet, telephone and television services.
In general, this method can be called very effective, especially since you do not have to make additional documents and efforts, as is the case with contacting Roskomnadzor, for example. To write a complaint to Rostelecom, you must perform the following steps:
- Visit the official web portal of Rostelecom (located at rt.ru).
- After loading the main page of the site, scroll down and find the “footer” with the “Our contacts” block.
- The information block “Our Contacts” contains the following information:
- About sales offices;
- About service departments;
- For feedback.
In our case, you need the “Feedback” item. Click on the appropriate hyperlink.
- A form for filling out a claim/complaint/appeal will open on the screen. It is necessary to fill in all the requested fields and attach, if necessary, additional files in the appropriate window.
- After filling out the fields, check all the information for errors and fill in the text from the image in the appropriate field.
- Submit the completed form.
After receiving your message, Rostelecom employees will definitely contact you to resolve any problems and troubles.
Internet users often look for a sample application for termination of a service agreement. The reasons for termination of relations can be very different - from violations of the terms of the contract by one of the parties to the selection of the most profitable service provider. In what cases is such a document necessary and how to draw it up correctly - read our article.
In what cases is it necessary to write an application for termination of a service agreement?
Often the consumer is dissatisfied with the quality of the services provided or finds a more suitable option for yourself. For example, a person discovers that his Internet provider offers extremely unfavorable conditions and he has the opportunity to use the services of another company. Or the client wants to change a mobile operator that does not provide good communication quality. In such a situation, any customer has the right to terminate all relations with the supplier. However, this must be done officially - that is, write a corresponding statement.
In Russian legislation There is currently no uniform template for such statements. Therefore, the document can be drawn up in free form (subject to a number of conditions) or you can use a ready-made template if it was developed by the supplier company.
It is advisable that the application contains the grounds or reason for refusal to provide services. They can be formulated formally without specifying any details. In any case, you need to adhere to the business style of writing documents. As a rule, the basis is indicated:
- failure of one of the parties to comply with the conditions described in the contract;
- a significant change in the circumstances of the provision of services specified in the contract;
- disagreements regarding changes to an already signed agreement;
- impossibility of providing services by the contractor.
Adhere to a business style of writing documents
Other options are also possible. Often, the application does not indicate the reason for refusing services at all. But this option is only suitable if the parties have no claims against each other. In a situation where the supplier/performer has reason to believe that the customer is dishonest and refuses services, for example, intending not to pay for their provision, it is necessary to accurately indicate the reason and even attach the relevant documents (receipts, checks).
What must be included in the application
The application for termination of the contract can be written in free form, the main thing is to include the following information:
- Full name of the service consumer, his passport and contact details.
- Name of the organization providing the services, full name of the manager.
- Details of the contract to be terminated (number, date) and other significant information about it.
- Reason for termination of the contract (preferably, but in most cases not necessary).
- Other information that the consumer considers important. For example, as an attachment you can present copies of documents confirming payment for a service that was provided improperly, photographs and videos demonstrating violations in the provision of the service.
- Date of compilation and signature.
The conclusion on termination must be drawn up in two copies, without errors, corrections or erasures, on A4 sheets. When, if the company providing the services has developed its own sample application, it is better to use it.
How to submit an application
There are several ways to notify your provider that you are canceling their services:
- In person at the company office. The direct method, however, is only suitable for cases where the company’s office is located in the same city as the user.
- By registered mail with acknowledgment of receipt. A receipt notification ensures that the company has received your application.
- Through your personal account on the company website or by email (if this contact is confirmed in the contract).
For any shipping method, it is necessary to obtain official registration of the application. If you submit your application in person, make sure it is noted in the incoming documentation log. If you choose postal delivery, receipt of the document by the addressee will be guaranteed by receipt of delivery. When sending your application by email, turn on the “Receive Receipt” feature.
The recipient of the service has the right to independently choose a convenient notification format, unless the method is directly specified in the contract. Before drawing up an application, you must carefully re-read the contract for penalties. when refusing services, as well as find out the experience of other clients in refusing the services of this company. Relevant reviews are almost always easy to find on the Internet.
Sample application including all statutory requirements
Specific example of a statement
To more clearly demonstrate how exactly such a document should be drawn up, let’s look at the following example: an application to terminate the Rostelecom agreement. This is one of the companies that offers its own application template, which can be downloaded on the official website or by typing the appropriate query in the search bar.
At the top of the application, the user indicates the addressee of the application (full name of the head of the department or the responsible person from the contract), and also fills out information about himself - full name, registration address and installed equipment, passport details, contract details and personal account number.
After the title of the document, you must repeat the contract details in the appropriate line and indicate the reason for refusing services. This is followed by official notes on acceptance of the application for consideration and a tear-off coupon for the subscriber.
This is an ideal application form from a business standpoint., including all legal requirements and at the same time understandable to the subscriber. The most common problem when drawing up a refusal is the loss of your copy of the contract. This situation can be easily resolved: just contact the company’s office, provide your passport details and receive a copy of the contract.
The Rostelecom website contains a special section that explains all the intricacies of terminating contracts.
If you have to refuse the services of this particular company, carefully study all the information on this issue on the website.
Conclusion
Termination of a contract for the provision of services is a standard procedure regulated by law. The application can be drawn up in free form, but you must provide all the required information, including the contract number. For convenience, you can use sample statements from the Internet or consult directly with the service provider.
